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Got questions? we got answers. call us 7706521003.

Faq

Shopping

What Shipping Methods Are Available?

We partner with United States Postal Service and DHL to bring you the safest and most reliable shipping experience possible. We pride ourselves on the delivery of our product and strive to make sure every package is wrapped tight and neat in order to make it to you in full condition

How Can I Return a Product?

At AuroraLight we believe in your 100% Satisfaction or your money back. if you dont like it or if it has any damages please do not hesitate to contact support so we can get your refund process. If an item is broken or damaged you will need to provide proof. Please send a picture of the broken or damaged item to our support team. Once they have approved the damaged item we wiil issue you a full refund.

How Long Will It Take To Get My Package?

We have two Warehouse locations located in Shezhen China and Sydney Australia. Please allow 3-5 days processing time on all orders. Shipping to USA is 7-11 days Via USPS. For the rest of the world times may vary from 10-30 days Via Delivery country local post.

Payment

Is Buying On-Line Safe?

We cant speak for the whole NET but at Auroralight.co all transactions and personal information you share with us is protected with the highest regard using SSL encryption technology making it nearly impossible for any information to be compromised.

What Payment Methods Are Accepted?

We accept all major debit and credit cards including Visa,Master card,Amex and Discovery. We also accept alternate forms of payment such as Paypal and Apple pay.

Returns

Do I have to pay anything to return my items?

We pride ourselves on your satisfaction so if you are not satisfied neither are we. As long as the item is damaged or broken and has been verified by our support team we will cover all return charges and get a new item sent out to you free of charge. However if you don't like your item and it does not have any damages or was not verified by support you will have to pay a small fee to ship it back to us.

How do I return an item?

We try to make Returning as easy a process as possible. Just package the item/s back up and take it to your local post office with our return address on it . Once we recieve tracking we will process your refund or new order based on your decision.
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